All sales are final and cannot be cancelled. No Refund or Exchange for change of mind. Due to the special nature of our merchandise, we are not able to accept returns for non-faulty items, items which have been worn, or the tags removed under any circumstances. In addition, our vendors are unable to cancel or make any changes or modifications to any order once it has been placed. If for any reason you would like to cancel your order, 50% off the purchase price will be non-refundable. Please be sure of the style, size, colour, and any other specifications before submitting your order.
However, we will be happy to issue a refund if the product ordered is no longer available. Refunds may take up to 14 days for processing.
All products are thoroughly inspected and images of the garment are documented for any manufacturing faults to assure you that you will receive your garments in perfect condition otherwise they will not be sent out.
Our return policy is tightly controlled in order to maintain the quality of our dresses. When a customer receives their dress we request that they immediately try on the dress and make all inspections as soon as possible.
The return policy only applies under the following conditions: Manufacturing Fault - Exchanges are only available for same STYLE, COLOUR AND SIZE provided that the item has not been worn and the original tags are intact.
It is extremely rare, however, if you have received a faulty item and wish to process an exchange you must submit a request via email to us email@example.com within 24 hours of receiving your order and we will confirm if your request has been authorized. Upon authorizing a return, we will provide you with a Return Authorization Number (RAN). Items received without a Return Authorization Number (RAN) will not be refunded or exchanged.
The dress must be shipped back within 2 days of receipt of return instructions. After this period the dress will not be accepted for return. All cost associated with shipping/insurance will be at the cost of the customer.
Once received, we will inspect the garment and check for the following: The item must be UNWORN and the original clothing tags must be attached. All original packaging must be included. Item must be in new condition. We will NOT accept a return if it is marked, smells of cigarette smoke, perfume, or any other odours, regardless if the item has been worn or not.
If all conditions are met at the discrection of demileboutique.com.au we will firstly, attempt to exchange your item for the same Style, Colour and Size. If the item is no longer available from our respective designer warehouse, we will happily offer you a refund. Your refund will be processed within three business days of receiving your returned item. Depending on your bank or credit card company, it may take up to 7 business days for your refund to appear on your account after we process your return.